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Mainsaver Customer Support

We’re here to help.

Mainsaver Customer Support

We’re here to help.

Mainsaver Cloud

Customer support is included in your Mainsaver Cloud subscription.

Mainsaver Core

If you’re a Mainsaver Core customer with a current support contract or are looking to renew that support contract, we’ll be glad to assist you.

Mainsaver Cloud

Customer support is included in your Mainsaver Cloud subscription.

Mainsaver Core

If you’re a Mainsaver Core customer with a current support contract or are looking to renew that support contract, we’ll be glad to assist you.

Telephone support is available during US business hours.
Customers outside the US and Canada should contact your local channel partner for support.

Telephone support is available during US business hours. Customers outside the US and Canada should contact your local channel partner for support.

Request Support

Request Support

Online Resources

Mainsaver provides a range of convenient self-service tools available for customer use, 24 hours a day, 7 days a week.  First, choose the product you are using, then access the resources you need via the links below.

Online Resources

Mainsaver provides a range of convenient self-service tools available for customer use, 24 hours a day, 7 days a week.  First, choose the product you are using, then access the resources you need via the links below.

Mainsaver Cloud

Existing Mainsaver Cloud customers can find online support information at the links below.

Looking for a link to log in to Mainsaver Cloud? You will need your company-specific url which is listed in your login credentials email from Mainsaver.

Mainsaver Core

Existing Mainsaver Core and Mainsaver Connect customers can download software and access product documentation, release information and cheat sheets online at the Mainsaver Core support site.

You will need your login and password to access the materials on this support site.

Mainsaver Cloud

Existing Mainsaver Cloud customers can find online support information at the links below.

Looking for a link to log in to Mainsaver Cloud? You will need your company-specific url which is listed in your login credentials email from Mainsaver.

Mainsaver Core

Existing Mainsaver Core and Mainsaver Connect customers can download software and access product documentation, release information and cheat sheets online at the Mainsaver Core support site.

You will need your login and password to access the materials on this support site.

Tech Tips

Mainsaver has built up a wealth of tips for optimizing your CMMS, which is publicly available on our blog. Topics range from predictive maintenance to intelligent data queries to building an automated spare parts list.

The tech tips include specific instructions and screenshots showing you how to accomplish a task using Mainsaver, and will typically apply whether you are using Mainsaver Cloud or Mainsaver Core.

Professional Services

Mainsaver’s implementation consultants have unmatched subject matter expertise, with real-world industrial maintenance management experience and extensive training in maintenance best practices, holding PMP and CMRP certifications. Most importantly they have decades of experience implementing successful CMMS solutions.

Mainsaver has helped thousands of clients successfully implement customized integrations and other complex maintenance management projects, on time and on budget. We’d be happy to discuss your specific needs.

Tech Tips

Mainsaver has built up a wealth of tips for optimizing your CMMS, which is publicly available on our blog. Topics range from predictive maintenance to intelligent data queries to building an automated spare parts list.

The tech tips include specific instructions and screenshots showing you how to accomplish a task using Mainsaver, and will typically apply whether you are using Mainsaver Cloud or Mainsaver Core.

Professional Services

Mainsaver’s implementation consultants have unmatched subject matter expertise, with real-world industrial maintenance management experience and extensive training in maintenance best practices, holding PMP and CMRP certifications. Most importantly they have decades of experience implementing successful CMMS solutions.

Mainsaver has helped thousands of clients successfully implement customized integrations and other complex maintenance management projects, on time and on budget. We’d be happy to discuss your specific needs.

Customer Training

Mainsaver offers onsite training and remote web-based training sessions. Our expert consultants can help you train new team members on Mainsaver, introduce your team to new features and capabilities, or deliver training focused on specific areas of interest such as preventive maintenance, materials management, or purchase requests.

Remote Training

Delivered via the web in half-day, customer-selected sessions.

Session 1 – Mainsaver Overview, Navigation, Query Building
Session 2 – Assets, Work Requests / Work Order Processing
Session 3 – Preventive Maintenance Management
Session 4 – Materials Management
Session 5 – Purchase Requests & Purchase Orders
Session 6 – System Administration
Session 7 – Mainsaver Connect Tablet & Phone App

On-Site Training

Mainsaver’s in-person training is held at your site in 2-4 day engagements with the agenda tailored to your needs. Unlimited participants are allowed, making this a great option for large teams.

Customer Training

Mainsaver offers onsite training and remote web-based training sessions. Our expert consultants can help you train new team members on Mainsaver, introduce your team to new features and capabilities, or deliver training focused on specific areas of interest such as preventive maintenance, materials management, or purchase requests.

Remote Training

Delivered via the web in half-day, customer-selected sessions.

Session 1 – Mainsaver Overview, Navigation, Query Building
Session 2 – Assets, Work Requests / Work Order Processing
Session 3 – Preventive Maintenance Management
Session 4 – Materials Management
Session 5 – Purchase Requests & Purchase Orders
Session 6 – System Administration
Session 7 – Mainsaver Connect Tablet & Phone App

On-Site Training

Mainsaver’s in-person training is held at your site in 2-4 day engagements with the agenda tailored to your needs. Unlimited participants are allowed, making this a great option for large teams.