FAQ – Mainsaver Cloud Free Trial

Starting a free trial of Mainsaver Cloud CMMS? Here are the answers to some frequently asked questions.

Q: What is Mainsaver Cloud?
A:  Mainsaver Cloud is the new, web-based SaaS version of Mainsaver’s proven CMMS platform.  It’s easy to use and implement, accessible anywhere, and affordable for small and medium-sized businesses. Learn more about the capabilities of Mainsaver Cloud here and see a complete feature list here.

Q: What are the technical requirements for Mainsaver Cloud?
A: Mainsaver Cloud is hosted in the cloud, so you don’t need to set up or manage any servers. All you need is access to a browser, such as Chrome, Safari, or Firefox.  It works on any device, but you’ll get the best visual experience on tablets and computers.

Q: Does my free trial include all the features of Mainsaver Cloud?
A: Yes, it does. You’ll be able to use the full Mainsaver Cloud feature set in this trial.

Q. When can I access my free trial?
A. To safeguard the integrity of our database and ensure a good trial experience, we review every trial request prior to provisioning. If you’re based in the US or Canada and supplied a valid company name and business email address, we’ll set up your trial account during US business hours, Monday through Friday, 7:00 AM – 2:00 PM Pacific. This process usually takes less than 30 minutes. You’ll receive an email from mainsavercloud@mainsaver.com with information on how to log in once your account is fully provisioned. You will then have 14 days to try out Mainsaver Cloud.

Q. Where do I log in to Mainsaver Cloud?
A. To protect the security of your data, each instance of Mainsaver Cloud has its own login URL, which looks like: secure.mainsaver.com/xxxxx. This will be set up for you along with your login credentials. Look for a “Login Credentials” email from mainsavercloud@mainsaver.com. This will contain your login URL, user ID, and initial password. Save that email for future reference, and bookmark your custom URL as it appears in the email for easy access in the future. Note that once you log in, you will be redirected, and that, for security reasons, bookmarks made within the application will not allow access once you are logged out. You will need your original URL to log back in. If you’ve lost your login credentials email and don’t know the URL you need, contact Mainsaver support at (800) 908-4616 and we’ll be glad to help.

Q. Can I invite other users at my company to join my Mainsaver Cloud trial?
A. Yes, you can have up to 5 users during your trial. Once you’re logged in to Mainsaver Cloud, use the Sys Admin module to add them to your trial instance.

Q. How do I join a trial that someone else at my company set up?
A. Simply ask them to add you to the trial using the Sys Admin console. You will then receive the information you need to login to your shared trial.

Q. Can I get a demonstration or training to help with my trial?
A. Yes. We would be happy to show you and your team how to get started with Mainsaver Cloud. Contact us at (800) 908-4616 for assistance.

Q. Who do I call for support during my trial?
A. Mainsaver’s customer support team will be happy to assist you during your free trial. Contact us at (800) 908-4616 or via email at mainsavercloud@mainsaver.com.

Q. Do I need to enter information on my assets, locations, spare parts, etc. during the trial?
A. No. Our free trial is preloaded with sample information that you can use to quickly get a feel for how Mainsaver Cloud works. However, if you prefer to use your own data, you can easily enter as much or as little as you want, and get started immediately with Mainsaver Cloud.

Q. Can I import my data into Mainsaver Cloud during my free trial?
A. Not today, but that capability is coming soon!

Q. What happens to the data I enter during my free trial?
A. When you purchase Mainsaver Cloud you will be given a new, clean production instance that does not contain our preloaded demo data nor any data that you entered during your free trial. We’ve found that most users experiment during their trial, and prefer to start their production use without this data. You will have the same login URL and can set up your system exactly as you wish to implement it in production. We will include a small amount of seed data to expedite your implementation.

If you prefer to retain all the information and users from your trial, you can note that when you purchase your subscription, and we will convert your trial to your production site with all the data intact. In this case, your production instance will also include the demo data preloaded into the trial site. Talk to our support team first if you think you will want to do this.

If you don’t purchase Mainsaver within six months from the start of your trial, then we’ll erase your instance and your data.

Q. How do I purchase Mainsaver Cloud?
A. You can buy a yearly subscription to Mainsaver Cloud on our website. Pricing is based on the number of users.

Q. Can I get an extension on my 14-day free trial?
A. Call our team at (800) 908-4616 if you need more time to complete your trial.